SHIPPING
Delivery & Shipping Details
At YouRock Jewels, we’re committed to providing you with a smooth shopping experience and delivering your order as quickly as possible.
Our Shipping Hours
We process online orders Monday through Friday, from 8:00 AM to 5:00 PM Eastern European Summer Time (EEST).
If you have any questions, feel free to email us at info@yourockjewels.com. We respond within 24 hours during business days, Monday to Friday, 9:00 AM to 3:00 PM (EEST), excluding national holidays.
Shipping Details
- Free Standard Shipping on all orders over €85.
- We ship internationally using Hellenic Post (ELTA) to most countries. If shipping to your location is unavailable, our system will notify you during checkout.
- Standard processing time before shipment is 3-5 business days.
- During the holiday season, processing may take 7-10 business days due to increased demand.
- You will receive a confirmation email as soon as your order ships.
Estimated Delivery Times via Hellenic Post
| Region | Estimated Delivery Time |
|---|---|
| European Union | 5-7 business days |
| USA | 7-12 business days |
| Other Countries | 10-29 business days |
Please note these are estimates. Delivery times can be affected by customs clearance, local postal services, and unforeseen delays.
International Shipping & Customs
- YouRock Jewels is not responsible for delays or additional charges caused by customs, strikes, natural events, or transport disruptions once the package leaves Greece.
- Customers are fully responsible for any customs duties, import taxes, or fees applied by their country. We cannot cover or reimburse these charges.
Address Accuracy & Lost Packages
- If you realize your shipping address is incorrect before your order ships, please contact us immediately at info@yourockjewels.com.
- We are not responsible for packages lost or undeliverable due to incorrect or incomplete addresses.
- Packages returned due to delivery failure (wrong address, unclaimed, or refusal) can be reshipped for an additional fee:
- Domestic: €6.50
- International: €15.00
- Once marked as delivered by the carrier, we cannot be held responsible for missing packages.
- If your package is lost in transit, we will assist you in contacting the carrier to locate it, but shipping costs are non-refundable.
Additional Notes
- Items that show signs of wear, damage (deliberate or accidental), or alteration are not eligible for return.
- We cannot offer refunds for packages returned due to unclaimed delivery, incorrect address, or unpaid customs fees. Reshipping options are available as noted above.
- We do not reimburse or compensate for lost return shipments without proof of delivery to YouRock Jewels.
If you have any further questions, please don’t hesitate to reach out at info@yourockjewels.com.