SHIPPING
At YouRock Jewels, we strive to accommodate our customers in every way possible. We want you to be fully satisfied with your purchase and we do our best to ensure you receive your items as quickly as possible.
Our shipping hours for online orders are Monday through Friday from 8:00 AM – 17:00 PM Eastern European Summer Time (EEST).
Please contact us with any questions at yourockjewels@gmail.com and you will receive a response from us within 24 hours, Monday through Friday from 09:00 am - 15:00 pm (EEST), excluding national holidays.
S H I P P I N G
We offer FREE Standard shipping on all orders above 85€.
We ship internationally via Hellenic Post (ELTA) to most countries with a few exceptions. Our system will let you know during checkout.
Standard shipping can take up to 3-5 business days to process prior to ship.
During the holiday season we have extended processing timeframes to 7-10 business days. Our team is dedicated to getting your order out as quickly as possible. You will receive an email once your order is shipped.
• Hellenic Post Shipping Estimate Dates:
EUROPEAN UNION: 5-7 business days
USA: 7-12 business days
OTHER COUNTRIES: 10-29 business days
*These are estimated shipping times - we cannot control delays caused by customs and other variables.*
I N T E R N A T I O N A L ∙ S H I P P I N G
YouRock Jewels is not responsible for deliveries that are affected by customs, natural occurrences, air and ground transportation strikes and delays, or extra fees and back-end charges once the package has exited Greece
Customers are 100% responsible for any customs and import taxes that may apply. We are not responsible for customs charges.
• If you notice your mailing address is incorrect after the order has been processed, please email us immediately (yourockjewels@gmail.com) so we can fix it for you before the package is dispatched. We do not take any responsibility and we are not liable for misspelled or wrong addresses that you wrote.
Once the order is shipped, we will not be responsible for lost package due to address error, unknown addressee or undeliverable address will not be eligible for replacement nor refund. However, if the package does get returned and received by us, we can re-ship it with an additional shipping + handling fee (domestic: €6.5, international: €15). We will not be responsible for package that is marked delivered by carrier.
If your package gets lost in transit, shipping carrier will be contacted for additional delivery information and we will try our best to help locate your package. YouRock Jewels will not be responsible for missing packages that are marked delivered. Please note, shipping cost is non-refundable once the package is shipped. If package is returned to us due to missed delivery then marked left unclaimed at local post office, customer must cover the re-ship cost.
Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.
• YouRock Jewels will not offer a refund if a package is returned for the following reasons:
If your package is returned to us because the package was not claimed, insufficient address or failure to pay customs and duties, we will offer the possibility to have the package reshipped but will charge a shipping fee (costs listed above).
We also do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to YouRock Jewels.